Your privacy is important to us. TripOneGo values your trust and is committed to protecting the personal information you provide when using our website, booking services, partner services, and other TripOneGo platforms.
This Privacy & Cookies Policy explains what personal information we collect, how we use and protect it, when information may be shared with our travel partners or service providers, and how cookies and similar technologies are used.
This policy applies to TripOneGo.com and other online services operated under the TripOneGo brand.
1. Privacy
What personal information does TripOneGo collect?
When you make a booking or use TripOneGo services, we may collect information including:
- Full name
- Address
- Telephone number
- Email address
- Nationality
- Booking details
- Travel dates
- Pickup and drop-off information
- Hotel name and room number, where required
- Names of other travelers included in the booking
- Special requests or travel preferences
- Payment and transaction information
- Information required by the relevant travel service provider
Depending on the service booked, additional information may be required.
TripOneGo services may include:
- Tours & Activities
- Ferry Tickets
- Taxi & Transportation
- Car & Motorbike Rental
- Boat Charter
- Diving
- Fishing
- Spa and Wellness Activities
- Villas, Hotels & Accommodation
- Local Experiences
- Other travel-related products and services
If you create a TripOneGo account, we may also collect and store information required to manage your account, booking history, preferences and future reservations.
When you visit TripOneGo.com without making a booking, certain technical information may automatically be collected, including your:
- IP address
- Browser type
- Operating system
- Device type
- Language settings
- Pages visited
- Date and time of access
- Referring website
- Approximate location information where permitted
If you access TripOneGo through a mobile device, we may also collect device-related information and location information if you have allowed location services.
2. Why does TripOneGo collect and use personal information?
TripOneGo may process your personal information for the following purposes.
Booking Administration
We use your personal information to process, confirm and administer bookings made through TripOneGo.
Relevant booking information may be forwarded to the Partner or Service Provider responsible for delivering the service you booked.
Customer Service
We may use your contact and booking information to assist you before, during and after your trip.
This may include assistance with:
- Booking confirmation
- Changes and amendments
- Cancellations
- Pickup arrangements
- Service questions
- Refund enquiries
- Emergency travel assistance
- Complaints and service issues
Account Administration
If TripOneGo provides customer accounts, your personal information may be used to:
- Create and maintain your account
- Store your booking history
- Manage upcoming reservations
- Save travel preferences
- Simplify future bookings
- Provide personalized services
Reviews and Feedback
After completing a TripOneGo service, we may invite you to review or provide feedback about your experience.
Reviews may be displayed on TripOneGo.com or other TripOneGo marketing channels, subject to our review terms and applicable privacy settings.
Marketing
Where permitted by applicable law and according to your communication preferences, TripOneGo may use your contact information to send:
- Travel offers
- Promotions
- New product announcements
- Destination information
- Partner offers
- Member benefits
- Discount campaigns
- Newsletter communications
You may unsubscribe from marketing communications at any time.
Service Communications
TripOneGo may contact you by email, telephone, SMS, LINE, WhatsApp or other communication channels where appropriate for your booking.
Examples include:
- Booking confirmation
- Payment confirmation
- Pickup information
- Booking reminders
- Schedule changes
- Cancellation notices
- Important travel information
- Customer support responses
Fraud Prevention and Security
Personal information may be processed to detect and prevent:
- Fraud
- Unauthorized transactions
- Abuse of the TripOneGo platform
- Suspicious booking activity
- Other illegal or prohibited activities
Improving TripOneGo
TripOneGo may analyze booking, browsing and service information to:
- Improve website functionality
- Improve booking processes
- Improve search results
- Develop new services
- Improve customer experience
- Measure marketing effectiveness
- Improve Partner performance
- Understand travel trends
Where possible, aggregated or anonymized information may be used for these purposes.
3. How does TripOneGo share personal information?
TripOneGo operates as an online travel platform connecting travelers with independent travel service providers and Partners.
To complete a booking, certain personal information may need to be shared.
Travel Partners and Service Providers
Relevant booking information may be shared with the Partner providing your booked service.
This may include:
- Hotels and resorts
- Villa operators
- Tour operators
- Activity providers
- Ferry operators
- Transportation companies
- Taxi operators
- Car and motorbike rental companies
- Boat operators
- Diving operators
- Fishing operators
- Local experience providers
- Other travel service providers
Information shared may include your:
- Name
- Telephone number
- Email address
- Number of travelers
- Booking date
- Travel date
- Pickup location
- Hotel information
- Special requests
- Other information required to provide the booked service
Partners should only use this information as necessary to deliver your reservation and related customer service.
Payment Service Providers
TripOneGo may use third-party payment service providers to securely process payments, refunds, payment authorization and fraud prevention.
TripOneGo may not directly store complete payment card information when transactions are processed by an external payment gateway.
The payment provider’s own privacy policy and terms may also apply.
Technology and Business Service Providers
TripOneGo may work with third-party providers that assist us with services such as:
- Website hosting
- Cloud services
- Email delivery
- SMS communications
- Customer support
- Analytics
- Cybersecurity
- Payment processing
- Advertising
- Fraud detection
- Technical infrastructure
These providers should only process information required to perform their services for TripOneGo.
Legal Authorities
TripOneGo may disclose information where reasonably necessary to:
- Comply with applicable laws
- Comply with court orders or legal processes
- Respond to lawful requests from government authorities
- Protect TripOneGo’s legal rights
- Protect customers, Partners or other users
- Detect or prevent fraud or criminal activity
4. TripOneGo Partners
TripOneGo works with independent businesses and local travel operators that list or provide services through the TripOneGo platform.
Partners may receive information necessary to fulfill customer reservations.
Partners are responsible for handling customer information appropriately and in accordance with applicable privacy and data-protection requirements.
Where a Partner independently collects additional personal information from you, that Partner’s privacy policy may also apply.
TripOneGo is not responsible for personal information independently collected outside the TripOneGo platform by an unrelated third-party provider.
5. Social Media
TripOneGo may operate pages or accounts on social media platforms and may integrate social media functions into TripOneGo.com.
If you interact with TripOneGo using social media, certain information may be shared between TripOneGo and the relevant social media provider according to your settings and the provider’s privacy policy.
TripOneGo may use social media for:
- Marketing
- Promotions
- Customer communication
- Travel inspiration
- Partner promotion
- Customer reviews
- Advertising campaigns
The relevant social media platform’s own privacy policy will govern information collected directly by that platform.
6. Mobile Devices
TripOneGo.com may be accessed using mobile phones, tablets and other mobile devices.
Our mobile services may process personal information in a similar manner to our standard website.
Where you provide permission, TripOneGo may use location information to:
- Display nearby travel services
- Suggest destinations
- Find nearby activities
- Determine pickup locations
- Improve search results
You may control location permissions through your device settings.
7. Guest Reviews
After completing a service booked through TripOneGo, customers may be invited to submit a review.
Reviews may include information about:
- The service provider
- Tour or activity
- Transportation service
- Accommodation
- Destination
- Customer experience
By submitting a review, you authorize TripOneGo to display and use the review on TripOneGo-operated websites, marketing channels and related promotional materials, subject to our applicable Terms and Conditions.
TripOneGo may moderate, reject or remove reviews that contain inappropriate, fraudulent, illegal or misleading content.
8. Cookies
What is a cookie?
A cookie is a small data file placed on your computer, smartphone, tablet or other device when you visit a website.
Cookies and similar technologies help TripOneGo operate its website, remember customer preferences and understand how visitors use our services.
9. Why does TripOneGo use cookies?
Cookies may be used to:
- Keep the website functioning properly
- Remember your login status
- Remember language preferences
- Remember currency preferences
- Maintain your booking session
- Remember previous searches
- Improve website performance
- Understand how visitors use TripOneGo
- Measure advertising performance
- Provide relevant travel recommendations
10. Types of Cookies
TripOneGo may use the following categories of cookies.
Essential Cookies
These cookies are required for important website functionality such as:
- Website navigation
- Secure areas
- Login
- User accounts
- Booking management
- Checkout
- Payment processes
Disabling essential cookies may prevent certain TripOneGo services from functioning properly.
Functional Cookies
These cookies help remember choices such as:
- Preferred language
- Currency
- Search history
- Travel preferences
- Previously viewed services
They help improve your experience when returning to TripOneGo.com.
Analytics Cookies
Analytics cookies help us understand how visitors use the TripOneGo website.
Information may include:
- Pages viewed
- Time spent on pages
- Search terms
- Device category
- Referring pages
- Click activity
- Website navigation patterns
This information helps TripOneGo improve the performance and usability of its services.
Advertising and Marketing Cookies
TripOneGo or authorized advertising partners may use cookies to measure advertising campaigns and show relevant advertisements.
This may include advertisements based on travel destinations, products or services you previously viewed.
11. Third-Party Cookies
Certain services integrated with TripOneGo may use cookies controlled by third parties.
Examples may include:
- Analytics providers
- Advertising platforms
- Payment providers
- Social media platforms
- Customer communication services
TripOneGo does not directly control cookies placed by independent third parties.
Please review the privacy and cookie policies of the relevant providers for additional information.
12. Managing Cookies
You can manage or delete cookies through your web browser settings.
Most browsers allow users to:
- View stored cookies
- Delete cookies
- Block cookies
- Block third-party cookies
- Receive notifications before cookies are stored
Please note that disabling certain cookies may affect the functionality of TripOneGo.com.
13. Security
TripOneGo uses reasonable administrative, technical and organizational measures designed to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
Access to personal information should be limited to authorized personnel and authorized service providers who require access for legitimate business purposes.
However, no online platform or electronic transmission method can guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their TripOneGo account credentials and should notify TripOneGo if unauthorized account activity is suspected.
14. Payment Security
Where TripOneGo uses external payment gateways, payment details may be processed directly by the applicable payment provider.
TripOneGo will only retain payment-related information to the extent reasonably necessary for:
- Booking administration
- Transaction records
- Refund processing
- Fraud prevention
- Accounting
- Legal and regulatory requirements
15. Data Retention
TripOneGo may retain personal information for as long as reasonably necessary to:
- Complete bookings
- Maintain customer accounts
- Provide customer support
- Resolve disputes
- Process refunds
- Maintain accounting records
- Prevent fraud
- Comply with applicable legal obligations
When personal information is no longer required, TripOneGo may securely delete, anonymize or otherwise dispose of it according to its internal procedures and applicable requirements.
16. Children’s Privacy
TripOneGo travel services are generally intended for bookings made by adults.
Customers under 18 years of age should use TripOneGo only with the involvement and consent of a parent, legal guardian or responsible adult where required.
If TripOneGo becomes aware that personal information has been collected from a child in circumstances where appropriate consent was required but not provided, reasonable steps may be taken to delete the information.
17. Your Privacy Rights
Subject to applicable laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of certain personal information
- Withdraw marketing consent
- Object to certain processing
- Request information about how your data is used
- Request closure of your TripOneGo account
Certain information may need to be retained where required for legitimate business, accounting, fraud prevention, dispute resolution or legal purposes.
TripOneGo may request reasonable verification of your identity before processing a privacy request.
18. Marketing Preferences
You may unsubscribe from promotional email communications using the unsubscribe option provided in marketing messages.
You may also request that TripOneGo stop sending promotional communications through supported communication channels.
Please note that even if you opt out of marketing, TripOneGo may still send essential booking-related messages concerning an active or previous reservation.
19. Changes to This Privacy Policy
TripOneGo may update this Privacy & Cookies Policy from time to time.
When significant changes are made, the updated version will be published on TripOneGo.com with a revised “Last Updated” date.
Customers are encouraged to periodically review this policy.
20. Contact TripOneGo
If you have questions, concerns or requests regarding privacy or the processing of your personal information, please contact TripOneGo through the official contact information provided on:
Website: www.triponego.com
For privacy-related requests, please include sufficient information for TripOneGo to identify your account or booking and understand the nature of your request.
For security reasons, TripOneGo may request additional verification before disclosing, modifying or deleting personal information.
TripOneGo
Travel. Book. Experience.
TripOneGo is an online travel marketplace connecting travelers with travel products, local operators, accommodation providers, transportation providers and other travel-related service partners.
By using TripOneGo.com, you acknowledge that you have read this Privacy & Cookies Policy together with the applicable TripOneGo Terms & Conditions.
